This time when I came to Shanghai to stroll through Jing'an Old Lane, I decided to stop at the Paramount Gallery Hotel Shanghai located at 1728 Nanjing West Road. Originally, I came only for the old Shanghai sentiment of Bailemen, but unexpectedly, after staying for two nights, what impressed me the most was not the scenery of Jing'an Temple outside the window, but the first-class service hidden in every detail here - without excessive enthusiasm or deliberate disturbance, but able to deliver the delivery to you when you need it the most.
As soon as I dragged my suitcase downstairs, the doorman quickly welcomed me. Before I could speak, he took the large suitcase in his hand: "Are you a guest staying in the hotel? Please come to the elevator, and you can check in directly on the 12th floor." After entering the reception desk, the receptionist had already called out my order information in advance, and didn't let me stand there for a long time to check the information. When handing over the room card, he handed me a cup of warm barley tea: "It's windy on Nanjing West Road today. You just came in from outside, and you should drink a warm drink first." Knowing that I was visiting the old alley in Shanghai, she also took the initiative to give me a handwritten memo. It marked the few and authentic fried food restaurants and old western-style houses nearby, and even the pedestrian routes to avoid the crowd were clearly written.
On my first night staying in, I had to change a work document at the last minute. I stayed up until after 1am and went downstairs to look for a printing shop. As soon as I arrived in the hallway, I met the staff on duty. After learning about my needs, he directly led me to the business center. Not only did he help me print and bind more than 20 pages of documents in ten minutes, but he also handed me a cup of hot milk: "There are often guests staying up late to rush for materials. Our business center is staffed 24 hours a day. Next time, you can just call the internal phone and don't have to run down by yourself
The next day, I went out to stroll on Yuyuan Road and casually mentioned to the cleaning lady that I had been walking all afternoon today and my feet were a bit sore. When I returned to my room at night, I found a small foot soaking bucket at the door, with a small bag of mugwort next to it. The note read: "After walking for a day, soaking feet will be more comfortable. Just put it at the door after use, we'll come and collect it tomorrow." I didn't mention at all that there was no foot soaking bucket in the room, but they quietly kept their needs in mind and delivered the service to them without any hesitation.
On the day I left the hotel, I caught the early high-speed train. The front desk helped me move my luggage downstairs ten minutes in advance, and specially stuffed me with two hot steamed buns and a bottle of warm soybean milk: "It's not easy to take a taxi in the morning rush hour. The car we booked for you has been waiting at the door. Take it to eat on the way, and don't go hungry to catch the high-speed train." The car went far away, and I could still see the staff standing at the door waving when I looked back.
I have stayed in many hotels that advertise "high-end service" before, mostly using standardized polite language. This time at Paramount Gallery Hotel Shanghai, I understand that true first-class service is never just a set process, it is to quietly take the guests' small matters to heart, and in the moment you need it, to properly deal with all fatigue and panic. Next time I come to Shanghai, I will definitely stay here again.Show more